NOVA WELLNESS LABS USA
Privacy Policy
Clear information, responsible language, and research-focused standards.
Effective Date: September 4, 2026
NOVA Wellness Labs USA respects customer privacy and is committed to handling information responsibly. This Privacy Policy explains how information may be collected, used, stored, and protected when visitors use our website, browse our research catalog, create an account, contact support, or place an order.
Information We Collect
We may collect information you provide directly, including name, email address, billing address, shipping address, phone number, account details, order information, customer support messages, and other information submitted through forms or checkout.
We may also collect limited technical information automatically, including browser type, device information, IP address, pages visited, referring URLs, cookies, analytics events, and shopping-cart activity.
How We Use Information
Information may be used to process orders, provide customer support, manage accounts, improve site performance, prevent fraud, comply with legal obligations, maintain security, and communicate order or service updates.
Privacy Flow
Visitor action → information submitted through checkout/forms → order processing/support/security → limited retention for business and compliance records.
Payments
Payments may be processed through third-party payment providers. NOVA Wellness Labs USA does not intend to store full payment card numbers on its own website systems. Payment processing is handled by the available payment provider according to that provider’s terms and privacy practices.
Cookies and Analytics
The website may use cookies, analytics, ecommerce tracking, advertising pixels, anti-fraud tools, and related technologies to operate the site, remember cart/account activity, understand performance, and improve the customer experience.
Sharing of Information
We may share information with service providers that help operate the website, process payments, ship orders, provide analytics, support marketing tools, protect against fraud, or comply with law. We do not sell customer information as a product.
Research-Use-Only Context
Product and order information relates to laboratory research supply only. Products are not for human consumption, not for animal consumption, and not intended to diagnose, treat, cure, or prevent disease.
Data Security
We use reasonable safeguards to help protect information. No online system can guarantee absolute security, so customers should use strong passwords, protect account access, and contact us if suspicious account activity is noticed.
Data Retention
We may retain order, account, support, transaction, and compliance records as needed for business operations, legal obligations, accounting, dispute resolution, and security.
Your Choices
You may contact NOVA Wellness Labs USA to request help with account information, order-related questions, privacy questions, or communication preferences. Some records may need to be retained where required for legitimate business, tax, security, or legal reasons.
Updates
This Privacy Policy may be updated from time to time. Updates will be posted on this page with a revised effective date.
Contact
For privacy-related questions, contact NOVA Wellness Labs USA through the contact information available on this website.