Shipping Policy

Effective Date: September 4, 2026

This Shipping Policy explains how NOVA Wellness Labs USA handles order processing, shipping, delivery, and related customer responsibilities for research-use-only products.

Research-Use-Only Shipping Notice

Products offered through this website are sold for laboratory research purposes only. Products are not for human consumption, not for animal consumption, and not intended to diagnose, treat, cure, or prevent disease.

Order Processing

Orders are reviewed before shipment. NOVA Wellness Labs USA may delay, cancel, or refuse orders that appear incomplete, inaccurate, suspicious, unlawful, or inconsistent with research-use-only requirements.

Shipping Addresses

Customers are responsible for providing a complete and deliverable shipping address. NOVA Wellness Labs USA is not responsible for delays, returns, failed deliveries, or losses caused by incorrect or incomplete address information.

Shipping Times

Shipping and delivery estimates are not guarantees. Carrier delays, weather, holidays, address issues, payment review, inventory review, or other events outside our control may affect timing.

Free Shipping

If free shipping is offered at checkout, it applies only according to the active terms shown during checkout. Free shipping does not guarantee expedited handling or delivery.

Tracking

When tracking is available, tracking information may be provided after the carrier receives the package. Tracking updates are controlled by the carrier and may take time to appear.

Damaged, Missing, or Incorrect Orders

If an order arrives damaged, incomplete, or incorrect, contact NOVA Wellness Labs USA promptly. Photos of the package, product, packing materials, label, and any visible damage may be required before a replacement or refund can be evaluated.

Risk of Loss

Risk of loss may pass to the customer when the order is transferred to the carrier, except where applicable law requires otherwise.

Shipping Restrictions

NOVA Wellness Labs USA may refuse or cancel orders where shipment is unavailable, restricted, or inconsistent with applicable laws, carrier rules, internal compliance standards, or research-use-only requirements.